Customer Engagement Manager - Remote Working

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£45,000-£55,000 according to experience
Ref: 2067 Date Posted: Tuesday 07 May 2024



Customer Engagement Manager- Full Time - Flexible

Are you an experienced HR/Talent/Reward practitioner looking for a career change?

Would working in a fast-paced, high-growth start-up, educating customers on a new innovative HR technology excite you? 

Join us as we build cutting-edge technology solutions that are transforming the future of work!


In a world where organisations are facing significant skills challenges, increasing compliance requirements and continuous organisational transformation, current approaches to managing jobs and job data are no longer fit for purpose.

RoleMapper is an AI-powered job management solution that enables organisations to create, manage and future-proof job architectures and job descriptions. Built with inclusion and diversity at the core – our big vision is to help organisations unleash the power of jobs, work & skills and build inclusive workplaces. 

In 4 years, we have built a portfolio of global big brand customers across the UK and US, have recently received significant VC funding, and are now embarking on the next chapter of our growth journey.

If you love working in an inclusive, collaborative, team-first culture and passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be!

Job Purpose

As Customer Engagement Manager you will play a key role in our growth. You will be responsible for building relationships with future customers, identifying pain points, matching their requirements to our solutions and helping to guide and educate them through the sales process.

As Customer Engagement Manager, you will be responsible for:

  • Building relationships with our future customers, understanding pain points, requirements and matching to potential RoleMapper solutions
  • Navigating customers through the sales process, providing guidance and education to support internal decision-making
  • Collaborating with and supporting the team to shape the solution and progress customers through the sales pipeline
  • Working with the Customer Success team to ensure a great onboarding experience for new customers

To be successful in this role, you will have experience of:

  • Working in or an understanding of the HR/Talent/Compensation space
  • Working in or with large complex organisations and an understanding of how decisions get made
  • Building relationships and influencing across all levels of seniority
  • Understanding problem statements and creating solutions

You will also:

  • Have a consultative approach with a natural curiosity to explore problems and find solutions
  • Be a great networker with excellent communication and interpersonal skills
  • Have a natural learning agility, you find it easy to get up to speed with new concepts quickly and re-adjust thinking following new insights
  • Thrive in a fast-paced working environment, able to work well under pressure and meet tight deadlines 
  • Have great organisational skills, working at pace, managing multiple priorities simultaneously
  • Commercial awareness – you understand that this role is ultimately helping to drive sales and grow the business
  • Be excited about the opportunity to join a fast-growth start-up where everything is constantly evolving!


Working with us

To be successful working with us you will be “Start-up ready”.  You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity.

And finally, you will really resonate with our values:

Customer Focus: we are obsessive about delivering value and reducing complexity for customers
Collaboration: we’re all about the team - collaborating, supporting and recognising everyone’s contributions
Openness & Honesty: we are open, honest, and straight-talking with each other and our customers
Authenticity & Humility: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong


While our ‘official’ registered office is in Exeter, we all work remotely across different locations. We have regular team working-together days in both Exeter and London, so you would need to live/work somewhere reasonably accessible to one or more of these locations. If you prefer working in an office, we offer flexible memberships to regional workspaces.

Flexible Working

This is a permanent full-time role. We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

 Working from home

  • 4 days a week
  • Flexing the times you work in the day
  • Working face to face with the team in London on an ad hoc basis 

Please apply directly to