Customer Engagement Manager - Remote Working

Customer Engagement Manager- Full Time - Remote 

Would the opportunity to take a new and innovative product to the HR market excite you?

In a world where organisations are facing significant skills challenges, increasing compliance requirements and continuous organisational transformation, current approaches to managing jobs and job data are no longer fit for purpose.

RoleMapper is an AI-powered job management solution that enables organisations to create, manage and future-proof job architectures and job descriptions. Built with inclusion and diversity at the core – our big vision is to help organisations unleash the power of jobs, work & skills and build inclusive workplaces. 

In 4 years, we have built a portfolio of global big brand customers across the UK and US, have recently received significant VC funding, and are now embarking on the next chapter of our growth journey.

If you love working in an inclusive, collaborative, team-first culture and passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be!

Job Purpose

As Customer Engagement Manager you will be supporting our new revenue growth by building relationships with prospects, qualifying and matching customer requirements to RoleMapper solutions and progressing deals through the sales funnel. Your mission is to get our prospects excited about the solutions RoleMapper has to offer!

As Customer Engagement Manager, you will be responsible for:

• Networking and proactive outreach to our prospective customers to introduce RoleMapper
• Building relationships with prospects, qualifying and matching customer requirements to potential solutions
• Managing the progression of prospects through the pipeline, guiding and educating them through their decision-making process
• Working with prospects and our sales leader to shape the solution and support the buying process
• Working with the Customer Success team to ensure an effective handover and onboarding experience for new customers

To be successful in this role, you will have experience in:

• Account Management, Customer Success or Sales roles working with B2B Enterprise customers
• Experience or understanding of the HR/Talent/Compensation space
• Managing and progressing a pipeline of opportunities and building relationships with prospects and customers
• Qualifying opportunities and matching customer requirements to potential solutions
• Customer relationship management (CRM) software and analytics tools

You will also have:

• Motivation to deliver pipeline and achieve revenue targets
• Have excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Be highly organised and responsive with the ability to manage multiple projects and priorities simultaneously
• Have a natural curiosity to delve deep into the customer needs, to learn about RoleMapper’s technology and the market we’re in.

To be successful working with us you will be “Start-up ready”.  You are naturally proactive, have a positive attitude to change; have a continuous improvement mindset, are flexible, always happy to go beyond your brief; enjoy working at pace and comfortable with ambiguity.

And finally, you will really resonate with our values:

Customer Focus: we are obsessive about delivering value and reducing complexity for customers
Collaboration: we’re all about the team - collaborating, supporting and recognising everyone’s contributions
Openness & Honesty: we are open, honest, and straight-talking with each other and our customers
Authenticity & Humility: we bring our whole selves to work, and we have the humility and self-honesty to admit when we are wrong

Flexible Working

This is a permanent role.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: 

• Working from home 

Location

While our ‘official’ registered office is in Exeter, we all work remotely across various locations. We have regular team working-together days in Exeter & London, so you would need to live/work somewhere reasonably accessible to one or more of these locations. If you prefer working in an office, we offer flexible membership to regional workspaces. 

Please apply directly to Jayne.winch@rolemapper.tech